We guarantee all unused or defective merchandise for 14 days from the receipt of shipment. If you are not completely satisfied with your rug, we will happily exhange or return. To return your product for any reason, simply contact us for a Return Authorization(RMA) number and return the item within 14 days.
Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase you will be responsible for the cost of shipping it back to the warehouse. You will be refunded the purchase price less our actual outbound shipping cost when your return has been processed at the warehouse. Return processing time generally takes a few weeks.
Defective or Damaged Returns: